Return Policy

At NutriSoul, we strive to bring to you only the best and purest quality products thoughtfully sourced from our selected suppliers from around the world. If for any reason, you are not 100% satisfied with our products please feel free to return the products for a full refund excluding any shipping charges. We stand proudly behind our 100% satisfaction or your money back guarantee just so you can experience our products with full confidence and complete peace of mind.

 

How do I return product and request for refund?

Please note, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, or flammable liquids or gases.

To complete your return, please log on to Amazon account and follow the instructions. This can also be accessed here:

Amazon’s Returns Policy

There are certain situations where only partial refunds maybe granted if applicable:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Late or missing refunds

 

  • If you have not received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at info@nutrisoul.com.